Summary

TPC Homes is the housing development and property management affiliate of The People Concern, one of LA's most respected homeless services organizations. We create and operate high-quality affordable and supportive housing because housing isn't just shelter, it's the foundation for stability and dignity.

We're at an exciting inflection point. We've grown from concept to 200+ units and have a pipeline that will triple our portfolio over the next 3 years. LA is experiencing an unprecedented shift in its approach to affordable housing, and we're positioned to be a significant part of the solution.

The Deputy Executive Director of Operations will build the operational backbone that allows TPC Homes to scale its impact without sacrificing quality. You'll create and oversee the infrastructure, systems, processes, and compliance capabilities that enable our team to operate at best-in-class standards. When we operate housing excellently, we're not just running buildings, we're providing a supportive environment for people rebuilding their lives.

This is a builder role for someone who thrives creating systems from scratch rather than maintaining existing ones. You'll be one of the foundational senior leaders of a rapidly growing organization, creating the portfolio-level infrastructure that enables our team to excel and hundreds to move into high quality, stable housing where they can thrive.

Essential Duties and Responsibilities

• Oversee all aspects of corporate, portfolio and property-level operations, including property and asset management, finance and compliance
• Build infrastructure, systems and policies across the organization that create consistency and scalability, with a focus on portfolio performance
• Set organizational performance goals, build reporting dashboards and KPIs for actionable visibility and develop the organization’s strategy around software and data tools.
• Serve as strategic partner to Executive Director on organizational planning, growth readiness, and operational strategy.
• Build TPC Homes' real estate-specific operational capacity while strategically leveraging The People Concern's organizational support and collaborating with its senior leadership.
• Lead relationships with external finance, accounting and legal consultants.
• Support development pipeline by building systems that evaluate new opportunities against operational criteria and smoothly transition new properties from construction to operations.
• Manage board, lender and investor reporting on operational performance and organizational health.

Required Qualifications

• 7-10 years in affordable housing operations at the corporate level.
• Proven track record building or substantially improving operational systems and infrastructure in growing organizations.
• Deep expertise in industry best practices and compliance.
• Strong financial and analytical skills; comfortable with budgets and operational metrics.
• Experience with Yardi or similar management software platforms and leveraging technology for operational insight.
• Excellent project management, process design, and organizational skills.
• Thrives creating systems from scratch rather than maintaining existing ones; energized by building infrastructure in ambiguous environments.
• Leads through collaboration; builds infrastructure that enables people rather than constrains them.
• Emotional intelligence and maturity to professionalize operations while respecting existing expertise and relationships.
• Connects operations to mission; understands that operational excellence directly impacts resident outcomes.
• Operates independently and creates clarity from ambiguity without needing extensive direction.

Preferred Qualifications

• Experience working with supportive housing populations or high-acuity residents.
• Track record professionalizing and leading operations and systems in a growing organization.
• Masters or other advanced degree preferred.

Why TPC Homes

• Mission clarity: Everything you build directly supports housing vulnerable Angelenos.
• Real autonomy: Own how we run while the Executive Director focuses on growth.
• Builder's opportunity: Create systems your way rather than inherit someone else's approach.
• Growth trajectory: Be part of an organization scaling rapidly in a field that desperately needs capacity.
• Tangible impact: Visit properties, meet residents, see the direct connection between your systems work and changed lives.
• Organizational backing: The People Concern's 60+ year track record provides stability and resources.